Privacy Policy
Introduction
We protect your personal data in line with the requirements of the UK General Data Protection Regulation (UK GDPR) This requires data controllers and processors such as ourselves to document our lawful basis for processing personal data. It also gives you rights over how your data is processed. This privacy policy documents the data we collect, why and how we process it, and how to exercise your rights.
Data controller
The data controller responsible for this website is Helen Heathfield-White as owner of Heaven Sent Solutions.
This website contains links to third-party websites such as Facebook and Linkedin, which have their own data controllers and privacy policies. This privacy policy is relevant to this website only.
What we collect
Personal data
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
This information may also include details about your use of this website, including:
· Clicks
· Internal links
· Pages visited
· Scrolling
· Searches
· Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent.
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
Non-Personal Information
In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non-Personal Information in order to track trends and analyse use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
Legal purpose of the processing of personal data
Heaven Sent Solutions may process any of your personal information identified in this privacy policy where necessary for the establishment, exercise or defence of legal claims, both in court proceedings and in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.
Heaven Sent Solutions may also process any of your personal information identified in this privacy policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, fulfilment of tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.
Individual rights - Raising concerns and complaints
UK GDPR gives you rights over how your data is processed. You can exercise your rights by contacting us via email Hello@HeavenSentSolutions.co.uk. or writing to us at Cobblers Cottage, Winterborne Houghton, Dorset, DT11 0PE.
You can also notify the Information Commissioner’s Office. I am registered with ICO under the reference number ZB402034
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Changes to this privacy policy
We may occasionally make changes to this privacy policy. Following any changes, the date at the top of this privacy policy will be updated. If any change allows for wider access to data, such changes will only apply to data collected after the date of the updated privacy policy.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Cookie Name Duration Purpose
ss_cid Two years Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cpvisit Two years Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvisit 30 minutes Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvr Two years Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvt 30 minutes Identifies unique visitors and tracks a visitor’s sessions on a site